Refund policy
At Dentagum, we strive to provide high-quality products and a smooth customer experience. This policy sets out how returns, cancellations, and refunds are handled for orders placed directly through dentagum.co.
By placing an order with Dentagum, you agree to the terms outlined in this Refund & Return Policy.
Order Cancellations
Customers may cancel their order at any time prior to dispatch. Once an order has been shipped or marked as dispatched, it can no longer be cancelled. To request a cancellation, please contact us immediately at hello@dentagum.co.
Returns
You have 30 days after receiving your item to request a return. To be eligible, your item must be unused and in its original packaging, and you will need your receipt or proof of purchase.
For hygiene, safety, and product integrity reasons, we do not accept returns of opened, used, or consumed products.
To start a return, please contact us at hello@dentagum.co. If your return is approved, we will provide you with a return reference number, the return address, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for all return shipping costs unless the return is due to an error made by Dentagum. We recommend using a tracked service, as we cannot process a refund for a return we do not physically receive.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@dentagum.co. We will review each request individually and, where appropriate, may offer a replacement, store credit, or refund at our discretion.
Delivery Issues
Customers are solely responsible for ensuring the shipping information entered at checkout is accurate.
Dentagum is not responsible for packages marked as delivered by the shipping carrier. If your tracking information shows delivered but you cannot locate your package, we recommend checking around your delivery location, confirming with anyone else at your address, and contacting your local carrier with your tracking number. Refunds or replacements are not guaranteed for packages confirmed as delivered by the carrier.
Exceptions / Non-Returnable Items
The following are not eligible for return or refund:
- Opened, used, or consumed products
- Promotional, complimentary, gifted, or free-of-charge items, including items received through a buy-one-get-one or similar offer
- Wholesale, bulk, or trade orders
- Sale items and gift cards
- Orders placed through third-party marketplaces (which are governed by the return policies of those platforms)
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be unused and in its original packaging, and you will need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will be refunded to your original payment method within 5 to 10 business days. Please remember that it can take additional time for your bank or card provider to process and post the refund. Shipping fees are non-refundable unless the return is due to an error made by Dentagum.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@dentagum.co.
Please note: Refunds on Dentagum products are governed by our 30-Day Risk-Free Guarantee, which sets out the specific eligibility criteria and process for requesting a refund. Where that guarantee applies, its terms govern your request. The general terms below apply to returns, cancellations, and refunds more broadly.
Contact
For any questions regarding returns or refunds, please contact us at hello@dentagum.co.