30-Day Risk-Free Guarantee

At Dentagum, we stand behind the quality of our products. If you are not completely satisfied with your first order, our 30-Day Risk-Free Guarantee allows eligible customers to request a refund, subject to the terms below.

Please read this policy carefully, as all conditions must be met in full for a refund to be approved.

Eligibility

To be eligible for a refund under this guarantee, all of the following must apply:

  1. The purchase was made directly through our official website at dentagum.co. Orders placed through third-party marketplaces (including Amazon, Walmart, Etsy, and any other platform) are not covered by this guarantee and are governed solely by the return policies of those platforms.
  2. The refund request is initiated within 30 calendar days of the delivery date shown on the carrier's tracking information.
  3. This is the first and only refund claim associated with the customer, household, shipping address, or payment method. This guarantee may be used one time only, on a lifetime basis.
  4. Valid proof of purchase, including the original order number, is provided at the time of the request.

What Is Not Covered

The following are excluded from this guarantee and are not eligible for a refund under any circumstances:

  • Any promotional, complimentary, gifted, or free-of-charge items, including items received through a buy-one-get-one or similar offer.
  • Wholesale, bulk, or trade orders of any kind.
  • Orders placed through any third-party marketplace or reseller.
  • Any second or subsequent order, as this guarantee applies to a customer's first order only.
  • Shipping charges of any kind (see Refund Details below).

How to Request a Refund

Refunds are not automatic and cannot be initiated at checkout or through your account. To request a refund, the following steps must be completed in order:

Step 1: Email us at hello@dentagum.co within the 30-day eligibility window, using the subject line "30-Day Guarantee Request." Your email must include:

  • Your full name
  • Your order number
  • The delivery date of your order
  • A brief explanation of why the product did not meet your expectations
  • Clear photos showing the pouch you ordered and all remaining, unused product

Step 2: Our team will review your request against the eligibility criteria. If eligible, we will email you a return authorization, which includes a unique return reference number and the return address. Returns sent without a valid return reference number will not be accepted, processed, or refunded.

Step 3: Once you receive your return authorization, the returned product must be postmarked within 7 calendar days. Returns postmarked after this window will not be accepted.

Return Requirements

For a refund to be approved, the returned item must meet all of the following:

  • The original pouch must be returned, including all remaining and unused product.
  • The return reference number we provide must be clearly written on the outside of the return package.
  • The customer is solely responsible for arranging and paying for return shipping. We recommend a tracked service, as we cannot process a refund for a return we do not physically receive.
  • All returns are subject to inspection upon arrival. We reserve the right to decline a refund where the returned item does not match the order, is not accompanied by a valid return reference number, or where the conditions of this policy have not been met.

Refund Details

  • Approved refunds cover the product cost only.
  • Original shipping charges are non-refundable, and return shipping is the responsibility of the customer.
  • Refunds are issued only after the returned item has been received and has passed inspection.
  • Once approved, refunds are processed to the original payment method within 5 to 10 business days. Please allow additional time for your financial institution to reflect the funds.

General Terms

Dentagum reserves the right to refuse any refund request that does not meet the conditions set out in this policy, that shows evidence of misuse or abuse of the guarantee, or where fraudulent or repeated claims are suspected. This policy applies to direct website purchases only and does not affect your statutory consumer rights. Dentagum reserves the right to amend or update this policy at any time without prior notice.

For any questions regarding this guarantee, please contact us at hello@dentagum.co.